Open Access Te Herenga Waka-Victoria University of Wellington
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Remote Control: Organisational Control and Monitoring in Distributed Teams

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thesis
posted on 2021-12-08, 22:51 authored by Rebecca DownesRebecca Downes

Qualitative data from interviews and diaries show that for managers in distributed teams, monitoring their team’s attitudes is vital. Monitoring attitudes is theorised to be a necessary part of enacting informal controls, essential for knowledge work where formal behaviour and output controls are likely to be insufficient. This suggests an extension to Ouchi’s (1977) influential Behaviour-Output framework to incorporate monitoring attitudes. Impression management and lack of physical proximity is shown to be a potential disruptor of attitude-related monitoring for managers. Pastoral control is then introduced to explain how managers utilise relational techniques to solicit information necessary for monitoring attitudes, and the role of context in enacting organisational control is explicated.

History

Copyright Date

2020-01-01

Date of Award

2020-01-01

Publisher

Te Herenga Waka—Victoria University of Wellington

Rights License

Author Retains Copyright

Degree Discipline

Management

Degree Grantor

Te Herenga Waka—Victoria University of Wellington

Degree Level

Doctoral

Degree Name

Doctor of Philosophy

ANZSRC Type Of Activity code

1 PURE BASIC RESEARCH

Victoria University of Wellington Item Type

Awarded Doctoral Thesis

Language

en_NZ

Victoria University of Wellington School

School of Management : Te Kura Whakahaere

Advisors

Daellenbach, Urs; Donnelly, Noelle